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MGH Mission

Guided by the needs of our patients and their families, the MGH aims to deliver the very best health care in a safe, compassionate environment; to advance that care through innovative research and education; and to improve the health and well-being of the diverse communities we serve.

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MGH Credo

As a member of the MGH community and in service of our mission, I believe that:

  • The first priority at MGH is the well-being of our patients, and all our work, including research, teaching and improving the health of the community, should contribute to that goal.
  • Our primary focus is to give the highest quality of care to each patient delivered in a culturally sensitive, compassionate and respectful manner.
  • My colleagues and I are MGH’s greatest assets; understanding and valuing our differences helps us excel.
  • Teamwork and clear communication are essential to providing exceptional care.

As a member of the MGH community and in service of our mission, I will:

  • Provide compassionate, equitable and patient-centered care.
  • Listen and respond to patients, patients’ families, caregivers, colleagues and community members.
  • Ensure that the MGH is safe, accessible, inclusive and welcoming to everyone.
  • Share my successes and errors with my colleagues so we can all learn from one another.
  • Make wise use of the hospital’s human, financial and environmental resources.
  • Be accountable for my actions.
  • Uphold professional and ethical standards.

MGH Boundaries

As a member of the MGH community and in service of our mission, I will never:

  • Knowingly ignore MGH policies and procedures.
  • Criticize or take action against any member of the MGH community raising or reporting a safety concern.
  • Speak or act disrespectfully toward anyone.
  • Engage in, tolerate or fail to address abusive, disruptive, discriminatory or culturally insensitive behaviors.
  • Look up or discuss private information about patients or staff for any purpose outside of my specified job responsibilities.
  • Work while impaired by any substance or condition that compromises my ability to function safely and competently.

Diversity and Inclusion Statement

Because of diversity we will excel. We think broadly about diversity and everything that makes us unique. It is core to our mission. Our differences make the MGH a more interesting and distinctive environment in which to work and are an important means of providing the very best care to every one of our patients, regardless of race, ethnicity, gender, gender identity, religion, age, sexual orientation, disabilities, life experiences, geographic backgrounds, skills and talents among others. We will not excel without recognizing and appreciating everyone’s perspectives.

Through inclusion we will respect. Together we work hard to make this hospital a diverse and inclusive place of healing. Encouraging a broad range of opinions, ideas and perspectives drives creativity, innovation and excellence. Our continued engagement in our nationally recognized initiatives and programs highlights our commitment to diversity and inclusion. But this ongoing work will not be complete until every employee, every patient, every family member, every visitor feels safe, respected, welcome, comfortable, supported and accepted within our walls.

Focused on equity we will serve, heal, educate and innovate. Our job is to improve health and save lives, regardless of what our patients or colleagues look like, where they come from, what they believe or who they love. Issues of equity and justice are not separate but rather intertwined with patient care, education, research and community health. Targeting inequality enhances the quality of care for all. We believe in treating our patients and each other with the dignity that every human being deserves.